Case Study

Case Study

Case Study

Crisis & Emergency Management

Crisis & Emergency Management



  • Role: Multimedia Designer

  • Focus: Crisis response in healthcare systems

  • Format: Scenario-driven online course

The Problem

The Problem

The Problem


Healthcare leaders must respond quickly and effectively during crises—but traditional coursework often fails to simulate real-time decision-making.

The Learners

The Learners

The Learners


  • Healthcare professionals and administrators

  • High-stress roles, limited time

  • Needed practical, applied training

The Challenge

The Challenge

The Challenge


  • Recreating high-pressure environments in an online format

  • Balancing academic content with real-world urgency

Strategy

Strategy

Intentionality

Intentionality


  • Scenario-based structure with escalating complexity

  • Integrated decision-making checkpoints

  • Focus on application over theory

Design & Development

Design & Development

Meeting students in their world.

Meeting students in their world.


  • Branching crisis scenarios (hospital overflow, emergency response)

  • Dashboard-inspired UI

  • Short expert-led video segments

  • Accessible navigation and captioned media

Interactive Information

This course included breakdowns of job analysis for Human Resources Management.

Continuum

Students were also challenged with diagnosing occupational continuums.

Collaboration

Collaboration

Collaboration


  • SMEs for realism

  • Media team for video integration

  • QA across LMS delivery

Outcome

Outcome

Outcome


  • Increased engagement and learner feedback quality

  • Stronger application in assessments

Reflection

Reflection

Reflection


  • Add timed simulations

  • Expand adaptive learning paths